FAQ / Order

  • Why do I have to mention my phone number?
  • Is there a maximum order quantity?
  • When can I cancel my order?
  • How can I tell if the pharmacy drugs are real?
  • What brand is the medication I am receiving?
  • Is it possible to get telephone assistance to place an order at the pharmacy?
  • What should I do when my mailing address has changed?
  • What types of drugs are delivered by pharmacies working with Manhattpharma.com?
  • Are the products ordered reimbursed by my insurance?

Why do I have to mention my phone number?

If a problem arises with your order, with the doctor or at the pharmacy, we must be able to contact you. If Manhattpharma contacts you, it will be done discreetly.

Is it possible to get telephone assistance to place an order at the pharmacy?

Yes, it is possible to place the order over the phone with the customer service but because of the protection of your privacy you will receive an invoice to pay for your order.

Is there a maximum order quantity?

Yes, many products are subject to a maximum order quantity. This quantity depends on the type of treatment. The doctor may decide to waive the quantity requested.

What should I do when my mailing address has changed?

If you have changed your address, you can indicate this during the order process of your new order, we will then automatically use the new address. If you have questions or need help, customer service will be happy to help you.

When can I cancel my order?

The ability to cancel prescription drug orders is not always available. It is only possible to cancel your order without charge if it has not yet been sent to one of the cooperating pharmacies. If your order has been received or sent by the pharmacy, the cancellation of your order is no longer possible.

Orders for over-the-counter products may be canceled up to 14 days after receipt provided the product is still closed and unused.

If you have any questions regarding the cancellation of your order, please contact customer service or use the link “customer service” in the order confirmation.

Warning:your order is actually canceled only when you have received a written confirmation of this fact by our customer service.

Contact Customer Service (through the contact page ) for any questions regarding the cancellation of your order.

What types of drugs are delivered by pharmacies working with Dokteronline.com?

Pharmacies can deliver different types of drugs, such as over-the-counter medications and drugs for which a prescription is needed. All medicines and medical products offered on the pharmacy website can be ordered. If you have a suggestion for a new medicine, do not hesitate to mention it to customer service. However, we can not guarantee that it will be included in the pharmacy range.

How can I tell if the pharmacy drugs are real?

Manhattpharma.com only works with pharmacies and licensed doctors, who only supply brand-name drugs from official manufacturers. The medicines delivered by the pharmacy come from the original manufacturer of this product. Sometimes a pharmacy has the drug in stock in bulk packaging and ships the ordered quantity in a replacement package. We carry out strict controls on fake medicines in order to always guarantee the best quality. If you have any doubt, do not hesitate to contact the manufacturer or Manhattpharma.com. The manufacturer can determine through the barcode whether the drug is genuine. It may happen that the packaging is of foreign origin. This does not mean that there is something strange with the same medicine. The medicines you order through Manhattpharma.com are still genuine medicines.

Are the products ordered reimbursed by my insurance?

Orders delivered by Manhattharma.com partner pharmacies are generally not reimbursed by the insurer because Manhattpharma.com does not provide a specific invoice for this purpose. The reason for this is that Manhattpharma.com is only an online medical service and only informs you about health, symptoms, their treatment and related products. Manhattpharma.com may facilitate online contact with specialists and / or medical pharmacies. For this reason, we advise you to first contact your insurer before placing an order Manhattpharma.com to avoid disappointment.

What brand is the medication I am receiving?

If a drug is manufactured by different manufacturers, the brand you are going to receive, depends on the current stock of the pharmacy. The image on the website serves as an illustration. This means that you will not necessarily receive the mark as illustrated. The pharmacy guarantees that you receive the drug of a specific brand only when the name of the brand is mentioned in the drug.

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